Install the Latest Drivers. There’s a small chance you may need to update your USB 3.0 drivers. First, you must find out which drivers your PC actually needs. You can visit the device manager to find out. Follow the steps below for guidance. Press the Windows Key; Search for Device Manager; Click Device Manager once it appears. Under Drivers & Downloads, make sure your operating system is selected in the dropdown. From the Drivers tab, find the MP Drivers for your device, then choose the Select button on the right. The IJ Scan Utility is included in the MP Drivers package. Select Download to save the file to your computer.
-->This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
Original product version: Windows 10, version 1703
Original KB number: 4021854
Symptom
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When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
Cause
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
Resolution
To fix this issue, use one of the following methods.
Method 1
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To resolve this issue, install update 4022716.
Method 2
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If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
Method 3
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note
See the device manufacturer's user guide for specific instructions about how to install the driver.
Method 4
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
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When it restarts, Windows will try to reinstall the device by using the device-specific driver.
-->You can use the following guidelines to either verify that your device is installed correctly or diagnose problems with your device installation:
Follow the steps that are described in Using Device Manager to view system information about the device.
Follow the steps that are described in SetupAPI Logging (Windows Vista and Later) or SetupAPI Logging (Windows Server 2003, Windows XP, and Windows 2000) to identify installation errors.
On Windows Vista and later versions of Windows, follow the steps that are described in Debugging Device Installations (Windows Vista and Later) to debug co-installers during the core stages of device installation.
On Windows Vista and later versions of Windows, follow the steps that are described in Troubleshooting Install and Load Problems with Test-signed Drivers to diagnose problems related to the installation and loading of test-signed drivers.
Run test programs to exercise the device. This includes the testing and debugging tools that are supplied with the Windows Driver Kit (WDK).
Additionally, in Windows Server 2003, Windows XP, and Windows 2000, a co-installer can provide a troubleshooter that helps users diagnose problems with your device. See DIF_TROUBLESHOOTER for more information.